Terms & Conditions

Copyright and Trademark Notice

All materials on this site, including the site design, text, logos, icons, graphics and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2014-2019, ALL RIGHTS RESERVED.  You can only use the content of this site for the purpose of shopping on this site or placing an order on this site and for no other purpose. Without our prior written permission no materials from this site can  be reproduced, modified, republished, copied, uploaded, posted, transmitted, or distributed in any form or by any means otherwise, Any unauthorized use of the materials  may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards

Here are the types of  the credit cards that we accept: Visa and MasterCard. Please make sure to give us  the correct billing address and available telephone number (i.e. the address and phone number your credit card bank has on file for you). In the case of an invalid or incorrect information your order processing may be in delay. There is no surcharge for using your credit card to make purchases. Your credit card will be billed upon shipment of your order.

Guarantees, responsibilities and damages

Prodip makes no warranty and not responsible for the results obtained from the use of products purchased on our website. You also agree that we shall not be responsible in any way for any damage caused in use of the goods purchased at Prodip GmbH.


This site may include links of other sites on the Internet that are owned and operated by third parties. We want You to be aware that we're not responsible for the content located on or through any such site.

Multiple Product Orders

In the case of a multiple product order, we will make every attempt to ship all products contained in the order at the same time. It is possible that there may be some products that are unavailable at the time of shipping , so they will be shipped as soon as they become available, unless you inform us otherwise. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. We will charge only for products contained in a given shipment, plus any applicable shipping charges. You will be billed  for shipping at the rate quoted to you on your purchase receipt.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Prodip reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Prodip. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

We will ship your order as soon as the product becomes available. Normally, products ship within 5-10 working days. Nevertheless, there can be times, when the product you have ordered is out-of-stock which can cause a delay in releasing  your order. We will let you know if any  of the products you have ordered is out-of-stock or unavailable for the immediate shipment. Prior to shipping, you can cancel your order. 


While completing a purchase from our site, you provide your name, address, phone number, email address, credit card information and a password. You can be sure that we keep your personal information private and secure. We use this information only for the purpose of  processing  your orders, also in order to keep you updated on your orders . Due to our advanced encryption techniques and firewall technology our secure servers protect your information.

In order to keep you informed about our latest news and  offers, we may send you  notifications of current promotions, specials and new additions to the Prodip. But you can also unsubscribe from our newsletters by following the unsubscribe instructions in the emails you receive from us.

When you enter a contest or drawing you are also included in our newsletter list to receive notifications of promotions, specials and new additions to the Prodip. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. When entering any of our contests or prize drawings, you provide your name, mailing address  and email address . If you win, we will notify you by email  and will send the prize to the address provided. 

In order to keep track of your current shopping session for  personalizing your experience and so that you have the possibility to retrieve your shopping cart at any time we use "cookies".

Privacy on Other Web Sites

Please consult each site's privacy policy because other sites accessible through our site have their own privacy policies and data collection practices. We are not responsible for the actions of third parties. 

Refund and Returns

If there are products that may be defective due to defects in manufacturing and/or workmanship for 14 days from the date of purchase we will willingly accept the return of those products. In the case of the mistakes we make resulting in the shipment of incorrect product to you will also be accepted for return 14 days from the date of purchase.
The products can be also returned without any reason, if you just change your mind, but you can return it only at its original condition (not damaged, not used) within 14 days from the date of purchase. In this case we will refund 85% of the order Sub-Total (Order Total excl. VAT and shipping cost), and customer undertakes to pay return shipping cost and any additional custom clearance fees.
Contact: Oberdorfstrasse 4 CH-8852 Altendorf, Switzerland. Phone: +41445860886 . E-Mail: info[at]prodip.eu

Shipping Policy

Orders are not shipped and processed on Saturday or Sunday, except by prior arrangement. Shipping Time 3-7 working days. We cannot give a  guarantee when your order will arrive. Consider any shipping or transit time offered to you by Prodip or other parties only as an estimate. In order to avoid delays caused by shipping or product availability  we recommend to order in a timely fashion.

Typographical Errors

If  the price of the product is listed incorrectly due to an error in pricing information or due to typographical error, our store will have the right to cancel or refuse the orders at the incorrect price , no matter the order has already been confirmed or the credit card has been billed. If your card has been charged for the cancelled order , our store will issue a credit to your credit card account in the amount of the incorrect price as soon as possible.

We may change, add or remove portions of these Terms of Service at any time, which shall become effective immediately upon posting. It is your responsibility to review these Terms of Service prior to each use of the Site and by continuing to use this Site, you agree to any changes.

Prodip GmbH - Contact Information

Prodip GmbH
Oberdorfstrasse 4
CH-8852 Altendorf, Switzerland
Phone: 0041 44 586 08 86
Fax: 0041 55 536 40 20
IDE number Switzerland: CHE-185205060
EORI number: FRCH120650050
VAT number: FR40807604129

Tax representative
Prodip GmbH C / O Tax & Consult Ltd.
62 rue Jacques Mugnier
68200 Mulhouse, France
Phone: 0033 389 620 003


Prodip GmbH  reserves the right to update the current Term and Conditions without notification.